77dbd Privacy Policy — How We Handle Your Data

Your Privacy Rights, Summarised

The cards below summarise your key rights and our core data commitments. Please read the full policy below for complete details — these summaries are provided for convenience only and do not replace the binding text.

Introduction and Scope

This Privacy Policy ("Policy") describes how 77dbd ("we", "us", "the Platform") collects, processes, stores, and discloses personal information obtained from individuals ("you", "Player", "User") who access or use the 77dbd platform at https://77dbd.app, including all associated services, games, and features. This Policy forms part of the 77dbd Terms & Conditions and should be read alongside them.

77dbd is committed to handling personal data responsibly. We collect only the data we genuinely need to operate the platform, process transactions, comply with our legal obligations, and keep the platform safe and fair for all users. We do not use personal data for purposes that are incompatible with those objectives, and we do not sell player data to third parties under any circumstances.

Personal Data We Collect

The table below sets out the categories of personal data 77dbd may collect, together with the primary reason for collecting each category. Collection of some categories is mandatory for the operation of the platform; others are collected incidentally through your use of the service.

77dbd does not collect sensitive personal data such as biometric data, racial or ethnic origin, political opinions, religious beliefs, or health data, unless you voluntarily provide such information in the context of a support request. Any such data is treated with heightened confidentiality and deleted promptly once the support matter is resolved.

How We Use Your Personal Data

77dbd uses the personal data we collect solely for legitimate purposes directly connected to the operation of the platform and our obligations to you as a player. The following is a complete list of purposes for which personal data is processed.

• Account creation, verification, and ongoing authentication — to confirm who you are and that you meet the eligibility requirements set out in the Terms & Conditions.
• Transaction processing — to receive your deposits from bKash, Nagad, Rocket, or Upay and to send withdrawals back to your registered mobile money account.
• Fraud prevention and anti-money laundering compliance — to monitor account activity for patterns that indicate fraudulent behaviour, multiple account registration, or misuse of the platform.
• Responsible gaming monitoring — to identify betting patterns or account behaviour that may indicate problem gambling, and to apply self-exclusion and deposit limit tools when requested.
• Customer support — to respond to your queries, process complaints, and maintain a record of resolved issues for quality assurance purposes.
• Platform improvement and personalisation — to analyse aggregated, anonymised usage data in order to improve the platform experience, fix technical issues, and where appropriate, personalise game and promotion recommendations.

Legal Basis for Processing

Every instance of personal data processing at 77dbd is carried out on one of the following legal bases. We rely on more than one basis depending on the purpose of the processing.

• Contractual necessity — processing is required to perform the contract between you and 77dbd. This covers account registration, transaction processing, game provision, and withdrawal of winnings.
• Legal obligation — processing is required to comply with applicable law, including anti-money laundering regulations and responsible gaming requirements.
• Legitimate interests — processing is necessary for the legitimate business interests of 77dbd, such as fraud prevention, platform security, and improving the quality of the service, provided those interests are not overridden by your own interests or fundamental rights.
• Consent — for non-essential communications such as promotional emails or SMS messages about bonuses or events. You may withdraw consent for marketing communications at any time by contacting 77dbd support.

Data Sharing and Third Parties

77dbd does not sell personal data to third parties. We may share personal data with third parties only in the following limited circumstances, and only to the minimum extent necessary for the purpose described.

• Payment processors — mobile money platforms (bKash, Nagad, Rocket, Upay) receive only the transaction data strictly required to process a deposit or withdrawal. These platforms operate under their own privacy policies.
• Game and technology providers — certified game studios (such as Evolution Gaming, Pragmatic Play, Spribe) may receive anonymised session-level data required to render and audit game outcomes. Providers do not receive your registration details or payment data.
• Legal and regulatory authorities — where 77dbd is required by applicable law, court order, or regulatory directive to disclose personal data, we will comply with that obligation. We will notify you of any such disclosure where we are legally permitted to do so.
• Service providers acting on our behalf — companies that provide hosting, analytics, fraud detection, or customer support technology to 77dbd under strict data processing agreements. These providers act only on 77dbd's documented instructions and may not use your data for their own purposes.

Payment and Transaction Data

All deposits and withdrawals on the 77dbd platform are processed through Bangladeshi mobile money services: bKash, Nagad, Rocket, and Upay. When you initiate a transaction, 77dbd receives a transaction reference and the mobile number associated with the sending account. 77dbd does not store full mobile money PINs, OTPs, or authentication credentials. Payment data is used exclusively to confirm that a transaction has occurred, match it to your 77dbd account, and maintain an auditable record of account balance movements.

Transaction records are retained for a minimum of five years from the date of the transaction in compliance with standard financial record-keeping requirements. This retention period applies even if your account is closed during that period. After the applicable retention period expires, transaction records are permanently deleted from 77dbd's systems.

Data Retention

77dbd retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. In practice, this means: active account data is retained for the duration of your account relationship with 77dbd; account data following closure is retained for a minimum of five years to satisfy anti-money laundering and financial record-keeping obligations; responsible gaming records (including self-exclusion history) are retained for a minimum of five years to prevent re-registration abuse; and support and complaint records are retained for two years from resolution.

When personal data is no longer required and no legal obligation exists to retain it, 77dbd will delete or anonymise it in a secure and irreversible manner. Anonymised data (data from which no individual can reasonably be identified) may be retained indefinitely for statistical and platform improvement purposes.

Your Data Rights

As a user of the 77dbd platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact 77dbd support at [email protected]. We will respond to all data rights requests within 7 business days of receipt and will not charge a fee for handling reasonable requests.

• Right of access — you may request a copy of the personal data 77dbd holds about you, together with information about how it is being processed.
• Right to rectification — you may request that inaccurate or incomplete personal data held on your account be corrected without undue delay.
• Right to erasure — you may request that your personal data be deleted where it is no longer needed for the purposes for which it was collected and no legal retention obligation applies. Note that this right may be limited where retention is required for anti-money laundering compliance or responsible gaming safeguards.
• Right to restrict processing — you may request that 77dbd restricts its use of your personal data to storage only while a dispute about its accuracy or the legitimacy of its use is being resolved.
• Right to object to direct marketing — you may object at any time to the use of your personal data for direct marketing purposes, including promotional SMS or messaging about bonuses and events. Objection to marketing will be acted upon immediately.

To exercise any of the rights listed above, please contact 77dbd support in writing at [email protected], clearly stating the right you wish to exercise and providing enough information to allow us to identify your account. We may need to verify your identity before processing your request.

Cookies and Tracking Technologies

77dbd uses cookies and similar local storage technologies to operate the platform effectively. Cookies are small data files placed on your device that help the platform remember your session, language preference, and authentication state so you do not need to log in repeatedly. Session cookies are temporary and are deleted automatically when you close your browser. Persistent cookies remain on your device for a defined period and may be used to remember your preferences across sessions.

77dbd does not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. The cookies placed by 77dbd are strictly functional and analytical in nature. If you disable cookies in your browser settings, some features of the platform may not function correctly — in particular, session management and login persistence may be affected. You may clear cookies placed by 77dbd at any time through your browser or device settings.

Data Security Measures

77dbd employs a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the 77dbd servers; access controls that limit internal access to personal data to staff who have a genuine operational need for it; regular security reviews of platform infrastructure; and automated monitoring systems designed to detect and respond to unusual access patterns or potential data breaches in real time.

While 77dbd takes reasonable and proportionate steps to secure your personal data, no system connected to the internet can guarantee absolute security. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, 77dbd will notify you without undue delay using the contact details registered on your account, and will take all reasonable steps to mitigate the impact of the breach.

Changes to This Policy and Contact Details

77dbd may revise this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable law. When we make a material change to this Policy, we will update the date shown at the top of this page and, where reasonably practicable, notify registered players via their registered mobile number. The revised Policy will take effect from the date it is published on the 77dbd platform.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how 77dbd handles your personal data, please contact our support team in writing. We are committed to responding to all privacy-related enquiries promptly and transparently.